Return Policy Overview
This return notice discloses the return practices for Albright Labs LLC DBA Pennsylvania Software (pennsylvaniasoftware.com).
Custom Software Policy
Purchase of custom software is non-refundable unless otherwise noted in your service agreement with Albright Labs LLC DBA Pennsylvania Software. There are no exceptions.
Pre-Packaged Software Policy
Purchase of pre-packaged or boilerplate software is refundable within 15 days of purchase. Please contact support@pennsylvaniasoftware.com if you're not 100% satisfied with your purchase. We'd love the opportunity to make it right!
Key Points
- Custom software: Non-refundable unless specified in service agreement
- Pre-packaged software: Refundable within 15 days of purchase
- Contact support: support@pennsylvaniasoftware.com for refunds or issues
Refund Process
To request a refund for eligible purchases:
- Contact our support team at support@pennsylvaniasoftware.com within 15 days of purchase
- Provide your order number and reason for the refund request
- Our team will review your request and respond within 2-3 business days
- If approved, refunds will be processed within 5-7 business days to your original payment method
Exceptions and Special Cases
Custom software projects may have specific refund terms outlined in your service agreement. Please refer to your contract for details on any applicable refund policies for custom work.
Contact Information
If you have any questions about this Return Policy, please contact us:
- Email: support@pennsylvaniasoftware.com
- Website: pennsylvaniasoftware.com
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.